All tip submissions are carefully reviewed before being published. on Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. We only collect anonymous data. I just want a broadband upgrade also. Click Mark as Helpful Answer or use Kudos to say thanks, on on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Necessary to provide basic functions of the website such as page navigation. 15:38. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. 11-09-2022 The service is available from 8am to 10pm seven days a week. 10-09-2022 You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. 08-02-2022 Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. About. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. 21:39. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? 14:34. If you're looking to access your TV, broadband and phone account including your email, sign in here. Or 0345 454 1111 from any other phone. The Virgin Media community has over half a million members. How to add another email account into Virgin Media Mail. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on It's packed with tips, hints and helpful answers about our products and services. Complaint Contact Form. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. Learn more, Problem solved? on For broadband, TV, landline, and account enquiries, phone 03454541111*. as the system does not have that info for her, but does not work. 12:35. 09:05 Did you know? 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Virgin Media Business Mobile customers. 04-07-2022 (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). I have tried on two home computers, my work computer and three different mobile devices. 10-07-2022 Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Selectra is currently closed. To learn how to contact Virgin Media through their online forums, scroll down! 11:40. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. I'm very sorry for any issue you've had with contacting the team. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . wikiHow is where trusted research and expert knowledge come together. Possibly. human). The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. That way I have definitive proof that the company has received my complaint and when they received it. Virgin has a selection of active social media accounts where customers can get in touch. Mon-Sat 9am-5pm. I was genuinely wondering why you could not use the form. Does it give an error message or is it that the page just does not move on to the next step? Contact us. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. It is0345 600 0789 for mobile customers. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. 07-02-2022 Try for free at rocketreach.co . It takes me to a box with two bars, your email address and the second bar is your password. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Alternatively you can also use your mobile minutes to call without being charged extra. Here to help! Need a helpful hand to show you how to make a payment? All rights reserved. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Rocketreach finds email, phone & social media for 450M+ professionals. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. 09-07-2022 We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. I really dont want to lose this email address and would appreciate some Forum Support if possible. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. Thank you for letting us know and I am so sorry you are facing these issues with your connection. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. Got a question about our services or need a troubleshooting tip? 09-07-2022 By signing up you are agreeing to receive emails according to our privacy policy. Please enter the email address you use to sign in to your My Virgin Media account. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. 09:05. 18:10. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Customers can use the area codes to make local, national, and international calls. 0345 454 1111 - if you're calling from any other phone. You can use the Live Chat service for sales, upgrades and complaints. By continuing, you agree to our cookies policy. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. We will continue to provide support for already existing email accounts, which will remain open. Thanks Graham. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. 2. 15:14. 11-09-2022 Contact Virgin Media by phone, web chat, call-back form, email or social media. By having an area code, customers can keep their number even if they move to a different area. 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . and is reached by going into manage other accounts. Fancy a chat? 05-07-2022 The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. I do have the address I want to block though, on 2. on 25-08-2022 We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Virgin Media Television; For business; Webmail; Sign-in; . For broadband, TV, landline, and account enquiries, phone 03454541111*. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. 30-04-2022 There are no guarantees that my advice will work. Sales for broadband, TV and phone. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Contacting Virgin Media. 13-07-2022 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. You will be contacted by a member of our Complaints Team. Last Updated: December 2, 2022 Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Our email service is a free service we offer to customers with an active broadband service with us. How do I manage my Broadband, TV and Phone services? on This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. I don't understand the relevance of your reply..? Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. 25-08-2022 I work during the week, so don't get a chance to call at any other time. To find contact information for a newspaper or TV station, search the name of the media outlet online. Let us know how you get on. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? 15:49, and miscreant example email address is very apt. If you want to know more, the updated sections are 6.6 - 6.9. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Note that 0345 numbers, although not free, are usually included in landline call packages. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. Sign up today. Please enter your email Forgot your email address email address ? You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. 15:15. Irish Creating Original Music + Sound Design Worldwide - Always. Virgin Media phone numbers. From a Virgin mobile or landline: 150. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Find the organization's website and search for an "About Us" or "Contact" tab. 11:59. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Call Connection Service. A Virgin mobile account alone is not sufficient. And, I always pay extra for the "signed for" postal option. Thanks. If not, they are charged at the same rate as a standard UK landline number. This may make getting contacting them faster and more efficient in the future. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. Remind me when call center opens. Is Virgin Media 1908 free to call? It . 3. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. Re: Blueyonder email. 09:38. Virgin Media contact number. This article has been viewed 98,155 times. Not on mobile, desktop with 3 different browsers! Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. 11:19. I can't click on the chat button neither. on Virgin Media mobile numbers have a separate number to call. on Hi Molly. It's free and takes less than a minute to check and compare. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. 14:33 The short answer is maybe. It takes me to a box with two bars, your email address and the second bar is your password. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. on Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Gmail is one option along with Outlook and the many other free email suppliers. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. - View your recent mobile usage . New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. 26-01-2022 How to send a bulk email. 17:34. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. Choose the destination location path to save Virgin Media emails. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. . Run Turgs Virgin Media Email Backup on Windows. 11:36, I have to give my credit card details which I am nervous about, on 07-07-2022 online chat not working, Re: How do customers contact Virgin Media? Find them from our full list of Virgin companies and visit their own website for relevant contact details. If the email address to be blocked (i.e. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737.