On the Credit screen, select the contract for which youd like to view the credit balance. Murphy USA participates in several programs that offer you discounts on fuel. I mean what do they think we are frauding by going to the dr or getting medication? Your as bad as our government, you killed my job my career. Click Save, then confirm the information. Your email address will not be published. This company is either competent or fraudulent. Portland, ME USA 04101. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. ERGs drive diversity by fostering new bonds and communities across the company. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. I really would love to accept the Voyager card here at our business. However, you can get an idea of the costs, depending on which type of fleet card youre taking. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Please cancel my account. More information on those can be found here. Under the Contract ID drop-down, choose the account from which the money code will be drawn. I have asked for a manager many times but no one has EVER called me back. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. NO, because they want me to jump through another 50000 hoops!!! Who do I contact? Our convenient service card is accepted at over 95% of fuel stations in the U.S. A confirmation displays. On the card detail screen, click Add Prompt. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Required fields are marked *. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. However, not all fleet card types are alike. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. These processors offer Quickbooks integration and have low rates. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. To create a new policy, click Policy Management in the top menu, then Create New Policy. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). WexLocationCode.setTransientValue("wex02"); Receive your Esso Card To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Referral Partner Permissions. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Disreputable? Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. They do not give time to make payments. Worst gas card ever. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. They were completely unreasonable to deal with. CardPaymentOptions.com, Inc. All Rights Reserved. Nicole Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. What if additional documentation is required? Some processors have no monthly, no annual fees, no contract, and cheap rates. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Referral Partner Application For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. WexLocationCode.setTransientValue("wex02"); Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Description of Complaint: A new account was opened for our company that we were unaware of because WEX changed their system. Fleet cards go by a few different names. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. WEX is the worst! Get the truth here. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. The sole purpose of the material presented herein is to alert, educate, and inform readers. Find out more about WEX WEX FUEL CARDS Get clarity before you switch. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. What if additional documentation is required? For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. finance charge has been 150% APR. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. (Town name) Dental or Essential Eye? They are nightmare if there is a problem. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support In the Amount field, enter the amount you want to add to the card. Enter and confirm an email address. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Learn more about our monetization policies here. How fleet fuel cards work. Im paying it off in a couple weeks and closing the account. Choose Cash Advance from the drop-down menu. Which I give them, but now Im denied? In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Where does it work? I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. The credit info for the selected contract appears below. Looking that way. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. (See Look up card.). In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Women play an important role at WEX. Get the latest Health Trends & Insights news in your inbox. It is not intended as legal or financial advice. Their final email to me was, yes it sucks but sorry. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. No way to set up an auto pay. The agreement with Pep Boys continues to increase the services . We are former TCheck Customer, used it mostly for paying lumper fees. Charged to my bank account, we do not own a card. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . INACTIVE makes the card unavailable to use. Fraudulent? and wont correct it. It's a cut throat industry. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Merchants most commonly describe unexpected incidental fees and high termination fees. Deny most claims with no reasons. It is a shame, I was a client for about 20 years. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Click Look Up Cards. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. The benefits are straightforward. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. There are per card, per month fees, as well a paper billing fees (applied as a default). Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. I will be closing this account as soon as I get my funds. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. There are a few Wex Inc. complaints about its contract terms. Talked to their rep. he would settle account for $100, which we paid NEVER let this company get your bank info. Would like to join in class action suit. But within the category of purchasing cards are several different possible rates. Where does it work? They want my medical records to prove the medical necessity. The benefits of accepting fleet cards The benefits are straightforward. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Furthermore, there are specific store-branded card networks offered by particular brands. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. The most common fleet cards are by Wright Express (Wex) and Voyager. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Apply Now! Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Add a reference number and note, if desired. At WEX they act as stewards of their communities. But any dental work or Vision appointments are denied. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Been paying late fees for 8 months and just noticed. The card may also be used on billing statements received from providers of the same types of service. I thought this would be beneficial. This even applies to co-branded cards. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Ready for the ultimate credit card processing experience? I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Our card works at a variety of merchants. You bet. Wex and Voyager cards can be used at any participating gas station. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. For the tightest security, use Exact Match. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. All this has to be illegal. Bonsai Point of Sale With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Where does it work? You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Wex is currently charging is 83%apr. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Click Limits in the top menu, then Update Limits. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Very incompetent company. This company didnt send me any Cobra benefit and ignored my requests. We also accept certain types of digital payment methods. ACTIVE makes the card available to use. Ways to Save. Finance. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Shady company Dont ever deal with them!!! Customer service is miserable. Big business pay attention and give your money to a better company. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. For example, a Texaco fleet card can be used at Texaco locations. The most common fleet cards are by Wright Express (Wex) and Voyager. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Get special fuel discounts and save on products and services for your business. Audit Your Current Statement To Find Its Hidden Fees. Youll need to contact your credit card processor. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Here Are The Processors Who Don't Hide Fees. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Transaction fee:non-Puma stations incur a 0.50c transaction fee. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. In the Funded Amount field, enter the amount of the money code. This type of billing is unethical at the very least. Id rather just use my Spark card and get the cash back. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Data collection offers businesses comprehensive analytics and usage statistics. In Report Value, enter the drivers name. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. It helps to understand some of the nuances of the different cards available in the market. * Required Field First Name * Last Name * Business Name * State / Province * Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. A fleet fuel card is a card used to purchase fuel from a gas station. This company and their employees SUCK. These self serving morons could have left my employees stranded without working fuel cards. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. In today's video, I am talking about the Wex Fleet card. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Look up and select the card you want to assign. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done?