We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Online orders can be paid with Visa, MasterCard, American Express and Discover. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Refund Policy Yes. Wrote to them to get refund, no answer. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Their response was that the promotion had ended, nothing they can do. Purchased my tickets for Sat and didn't realize the system selected Fri. The only tickets showing on my account history on Fandango are the ones I actually want. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Please don't use Fandango for your movie tickets. When it comes to the tickets purchased for a special pricethey are nonrefundable. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. Once I tried to purchase online they said that my card wasn't activated. Children 6 and under are not allowed to attend Rated R features. We use Orville Redenbacher popcorn kernels from ConAgra. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. I hadn't heard about their AWFUL CUSTOMER SERVICE. That's your best bet. Do the ratings indicate if a movie is good or bad? Totally inflexible. Pretty Much a Corporate ruse designed to make communication difficult. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres How Long Does It Take for Fandango to Process the Refund? AGENCY BAR+SOCIAL Track order. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. Pricing is available on each theater's Ticket Pricing tab. I received my confirmation # and there's a link to view my tickets. Locations with student pricing available are listed on this page. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. Scroll down to the theatre you plan to visit, and click on the theatre name. Yes! Last week, I went to make a reservation to see Shazam on the weekend. Did not receive the confirmation email until 1 hour . When I click the link to print my tickets, the page comes up only as text. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. General admission for all adult tickets purchased for performances during matinee hours. Never again. We also accept Promotional Codes and Gift Cards. however i was able to use my credit by loggin in on my laptop to buy tickets. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. Accidental Order? You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Why do you charge a booking fee? AXIS15 EXTREME By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. They can only be used in the country they were originally purchased. Please note that there is a maximum of ten tickets per online order. Sorry, but all credit cards used must have a U.S. billing address. The application is provided on an "as-is" and "as available" basis. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Have a credit on a VIP card but can't use . Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Paragon Theaters offers discounted pricing for large groups of 50 and up. Locations with military pricing available are listed on this page. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Those work just as well on a phone as they do on a piece of paper. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. Please click here for further details on how to use your Fandango gift card. Before purchasing, we urge you . There customer service is terrible. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Minutes. Wondering if this happened to any of you or a similar issue. Do You Sell Group Tickets? DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. Recliners No, you cant. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. Can I Purchase Tickets atFandango? Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. REG will not sell tickets to any person under the age of 17 (18 where applicable). At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Still no response from Fandango. Present the barcode on your phone to the usher at the theatre for admission. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! I received my confirmation # and there's a link to view my tickets. Store or bakery-purchased cakes are allowed only with a pre-planned event. Anyone can write a Trustpilot review. You can receive refunds for tickets up to 60 minutes before the showtime. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. You will need your charity's Tax ID number in order to complete the form. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. For extenuating circumstances, please consult theatre management. Also, thanks for the suggestion of looking on the app. Children under 3 are free except in reserved seating and recliner locations. I am done with these RUDE and UNHELPFUL people. Sign up for our e-showtimes by clicking on the email icon on our website home page. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Extremely hard to get a hold of once purchased. Gift cards carry NO expiration date or dormancy fees. They expire after 2 weeks (really, who goes to the movies that often?). View recurring transaction details for previous monthly payments. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Our "bookings" (contract with film companies) are for one week only. I can promise you !!! For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Security issues have become a daily part of our lives in America. Also assessed is how each of these elements is employed in the context of each individual film. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Click Apply. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Press question mark to learn the rest of the keyboard shortcuts. No record of transaction. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Is Your Popcorn Gluten Free? Who gives movies their ratings? On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Why can't I register the gift card I received? Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Promo Code: VDAY23. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Oct 28, 2015. I used Fandango to purchase tix for the new Star Wars movie. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. Information provided by various external sources. Please call theatre for any local restrictions. Try the Fandango FAQ for more information. Do You Offer Hearing Devices? Bought 4 tickets using a gift card & balance going on my credit card. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. AMC gift cards that start with 6006 . . If you need assistance for any reason, please ask one of our theatre personnel for assistance. I realize the last one will be a longshot but I wasn't sure. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. No. That makes six. Verification can help ensure real people write reviews about real companies. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Would give zero stars if I could. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. Legal Reigns supreme. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). I finally happened to hit a movie a could actually use it on, and it won't take the code. The ease of using Fandango was easy. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Yes! Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. No thanks I will call the theaters they know where they are located. No, you cant. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. . They would rather lose customers who have been using them for 10 + years than giving a credit. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Thanks so much for the tip! Still looking for answers? This was a horrible experience and customer service was none. I had a line of people behind me and had to by tickets again to get in. The page that is presented will provide you with pricing information, as well as student and military discount availability. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. We can accommodate small private groups (birthday parties, camp outings, etc. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Please see Admittance Procedures for more details. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. And you NEVER get the "forgot your password" email. You can exchange the ticket for credit and reuse it for future purchases. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. With this app, sometimes it works and sometimes it doesn't. Not all Regal Entertainment Group locations offer a bargain matinee price discount. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Some websites just DO NOT work properly & it seems Never ever deal with these people. As it takes up to 72 hours for you to receive a response, you can submit your query via. MPAA All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Student discounts are not available online, and are only offered at select Paragon Theaters. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. Advertise What is Your Rated R Policy? Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. They called me back 3 hours later at 1AM. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. View number of available credits for your Movie Club account. Card would not work. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Called 2X have to wait for 24 - 48 hrs . I accidentally bought a ticket to the wrong movie. Children under 3 are free except in reserved seating and recliner locations. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Parents give the movies their ratings-men and women just like you. checks for MPAA guideline adherence at the doormans post and theatre checks. I received a Fandango giftcard for Christmas. Concessions are always on the menu with an AMC Gift Card. Phone number Phone Lookup. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. for each ticket they purchase. A Child ticket is 2 to 12 and a Senior ticket is 60+. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. I recommend no one to use this website. What is the purpose of the rating system? Employment Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! So I was at work trying to print this and no images or barcodes were popping up. What Does the Fandango Refund Policy Say? Note: Admission policies may vary by location due to state or local ordinances. No children 6 and under are allowed into a "R" rated movie.