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Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. No. I currently have a disability-related bus pass with companion entitlement. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. 1 Contents. Analytical cookies are used to understand how visitors interact with the website. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Completed renewal forms will be processed and new vouchers issued approx. In the unlikely event that your pass does not arrive, you should call. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Residents are. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. If you currently receive Travel vouchers you will receive a renewal form at your registered address. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. You can apply for your renewal bus pass online. We only need this if you want us to contact you and we won't keep it once we've replied. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Can I use my bus pass on National Express Services? You will need to apply to this authority for a new pass. Renewing, updating or cancelling a bus pass. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. This cookie is set by GDPR Cookie Consent plugin. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Please note the Bus Pass system is separate to other Council systems and requires its own login information. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. *A. 5 How long does it take to renew an older persons pass? Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Using your card. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Bus new pass.. For those people needing to apply for their renewal this too can now be done byApplying online. It is no longer. If you pass does not register on the card reader on the bus, we won't know the pass is being used. If your current bus pass is due to expire within the next month, this is an indication that we . five years You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Your new pass will be not sent until a week before your old. GCC understand there was a discount being offered for some local train travel. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. You may be eligible for financial support. Username Password Forgotten your Password? If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. You should have received all the information you need by now. Currently this is at age of 66. We send out renewed passes by the end of March. Login to renew or manage your Bus Pass and to keep your details up to date. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. You will receive your pass by post within 5 working days. Please still, Older Persons bus passes will normally be automatically renewed. This website uses cookies to improve your experience while you navigate through the website. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. These cookies will be stored in your browser only with your consent. The way of applying may be different to the way you applied in Gloucestershire. I am a disabled pass holder, will I receive a bus pass renewal letter? Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. English bus passes are not accepted in Scotland and vice versa. Dont include personal or financial information like your National Insurance number or credit card details. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. I have applied for my new bus pass, what should I do with my current pass? Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. all that. If you have moved address since receiving your bus pass, please notify us of your new address . My new bus pass has been refused by the driver. Welcome to the Highways Service Information Centre. March 2023 renewals. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. If you dont provide us with evidence, your new pass will be delayed. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. All rights reserved. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Please note you will require your customer number to complete the form (This can be found on your renewal letter). N94. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. But opting out of some of these cookies may affect your browsing experience. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. renewed people had to fill in forms and submit photographs but we have scrapped This can be done by visiting a participating library only. You can get an older person's bus pass when you reach State Pension age. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Customers will receive their new pass to the registered address at least1 week before their current pass expires. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Click or tap the rating which best represents your experience. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. See. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. Renewing an older persons bus pass. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Disabled person's bus pass . If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. We apologise for any inconvenience that this situation may have caused you. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Are senior bus passes renewed automatically? State pension claimants who apply directly through their local council should be aware. Where can I get a bus pass for an older person? Older person's bus pass renewal. Other Scottish passes arent accepted on the trams. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. The cards offer older and disabled people free travel in the capital Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. Auto-renewal for an older person's bus pass. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. If you move address, update the details on your bus pass at least three weeks before the renewal date. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Alternatively you are able to renew your vouchers online. Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. If you have any problems using your card, it will be necessary for you to contact the bus company directly. Copyright Lancashire County Council 2022. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . The list of these services is on the GCC web site, under Transport. 1 week before current vouchers expire. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. If your pass has already expired you can still renew your bus pass. This can be done online or at a participating library. What do I do about my concessionary bus pass? If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. It does not store any personal data. You do not need to renew an igo card. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Where you caught it and at what time, along with your destination. You can apply for your renewal bus pass online. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. I am an age-related bus pass holder and my current bus pass is due to expire soon. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. If you email us please confirm your date of birth and current address in the email so we can fully check our records. This can be your email address or set to something memorable for you. If you have not received this letter, call us straightaway on 01452 426265. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Your bus pass will be renewed automatically. Unemployed people. You can start using your new pass immediately, just like you would with a new debit or credit card. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Free travel before 9.30 am on infrequent services. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass.