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Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The department is on the lookout for more callhandlers and building technicians. endobj We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Connected Voice are collating information about support across Newcastle and Gateshead. Wednesday 2nd November 2022. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Do you want to work with us in helping to create spaces that are great to work and/or live in? Please continue to be patient, as we are experiencing a high volume of phone calls. It is also possible to claim for any damage that may have been caused during repair works. You have the chance to buy up to 10 additional holidays per year. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. 182-184 High Street Regent Street about Our Customer Scrutiny Panel needs you! Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Request a FREE property inspection to find out how much your claim is worth. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. However, the contractor will not ask you for any money when they call. The panel decides which services they review based on various criteria. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Some of these repairs need to be inspected before the repair can be done. We will tell you in advance when any work like this will happen. We would not replace all items, only the ones that are required. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. The report found the repair centre's ability to handle calls was deemed 'critically low'. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Are you a Council or Housing association Tenant with housing disrepair issues? We will first make sure that it is our responsibility to do the repair. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Our employees and contractors carrying out work will show you an identity card. As a tenant you are not automatically covered for any of your home contents. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Council tenants can also be offered evening appointments for repairs from 4:30pm. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. 3 0 obj A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Were delighted that you want to come and work with us. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. 0191 433 3174. housingadvice@gateshead.gov.uk. All rights reserved. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. View my payslip. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Youll be paid a competitive salary plus additional allowances where relevant. You can also claim compensation for the damage that has been caused during repair work. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Our housing offices are currently closed to the public. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. This is known as the Right to Repair scheme. If this is not possible, we will replace with the items we hold in stock. Our business support events remain cancelled for now. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch.