Sales at Lychee shadow What should I do? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Activate your knowledge groups and sub-groups. this blog is beneficial and great information to share with us. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Luckily, the macros module was very fresh in my mind. Ask Question Asked 2 years, 8 months ago. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. (The badge is all click, no code.) Rated Accounts by State The record count for state and account rating are automatically added. Did you create a new console? Tips for Passing the Service Cloud Specialist Superbadge Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! You may want to jot down notes as you read the requirements. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! The simple things Hey, i'm on challenge 3 and almost done. Any advice?Thanks in advance! Also, I've included Entitlements in the console. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Have a question about this project? hmmmm I think I just had to drag the filed onto the layout. My bet is that you missed one checkbox in the setup. Do you have "Billing Topics" as a top data category with the 2 sub categories? Note the filter. (Hint- The name of the component is not "entitlements"). But not sure what is causing the macro to not find the email template. My brother has started to play with me! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure you group report results correctly. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Expert Tips on Getting Your Billing Superbadge - ITequality If you need more help, leave a comment! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Very helpful, thanks for the information! Some changes are done at Challenge 2. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. That is why I referred to the question that was asked to you before on May 31st. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. I ran into the same issue. Will you be able to guide me? It has to be so simple. Are you using a Dev org or a playground generate from Trailhead? The worst error! I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. error, has anyone found any way around this? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Was this badge FUN or what?! Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Trailhead Baby, THANK YOU SO MUCH!. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Is there an "email template" in the "email template" object? I add wrong queue to Presence Statuses but I still have the same issue. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I am not intending to give out the answers, just a little bit of a nudge. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. This is where you start building out the ability to manage support levels. Can you help how to revert it back and to see Closed status field. Empty the recycling bin. can you please suggest something? Glad you solved the problem! Ensure you set up the routing for Advanced Cases properly. If you need more help, leave a comment! I have the same problem and my Entitlement Process is already active :(. I have finally managed to get through this stage. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Usually this is due to some pre-existing configuration or code in the challenge Org. I have read every message I can find and have double and triple checked everything I can think of. Does this help? Skip Main Navigation. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Hi Trailhead Baby, I'm losing my mind here. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Sounds like you need, The instructions mention that agents should be able to decline requests. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . "Wrong Queue" is not a queue. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. That proved to be incorrect. I have tried a thousand times with all variationsand the same error keeps coming up. Have you set up the routing address? Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. The key word is "rename." Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I tried 10 different possibilities. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I have both Email to Case and On Demand Service enabled on the Email to Case page. Prework and Notes. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Could you suggest how to troubleshoot it ? Thanks for the help! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I can't figure out what this error means. MVNO Providers3. ", There are two options for email to case. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Ensure Entitlements are visible on Cases in Lightning. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Once this was done, I passed the 3rd challenge section. but i don't know what is next step? @Trailhead baby I am having same error message. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Start in setup. Or rename a standard one? I'm chasing my own tail. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? We recommend using a new Developer Edition (DE) to check this challenge. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. thing I could be missing?Thanks in advance! Still stuck? A support process is similar - different stages apply to each process. Thank you sooo much, you were right! This is my journey- a normal kid by day- a Trailhead explorer by night. This is a fun challenge - if you are, like me, a total Service Cloud novice. It's a status. Review the steps to ensure you create the Cirrus Support Process. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Any ideas that can help me? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Does somebody have a thought? :), I am unable to solve this. I have enabled the knowledge user check box in the user profile. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization.